Refund Policy

Wlaxyronhlix.world ("we", "us", "our") is committed to customer satisfaction. This Refund Policy explains your rights and our procedures for returns and refunds in accordance with the UK Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, and other applicable laws. We encourage you to read this policy carefully before making a purchase.

Your Statutory Rights

Nothing in this policy affects your statutory rights as a consumer. Under UK law, you have the right to:

• 14-day right to cancel: For distance contracts (online, phone, mail order), you may cancel your order within 14 days of receiving the goods without giving a reason. The 14-day period starts the day after you receive the goods.
• Right to reject faulty goods: If goods are faulty, not as described, or do not conform to the contract, you may reject them within 30 days and claim a full refund. For faults discovered later, you may be entitled to repair, replacement, or a price reduction.
• Right to a refund: Where you are entitled to a refund, we will refund the purchase price (including standard delivery) within 14 days of receiving the returned goods or your cancellation notice, whichever is applicable.

Return Conditions for Change of Mind

To be eligible for a refund under the 14-day cancellation right (change of mind), the following conditions apply:

• You must notify us of your wish to cancel within 14 calendar days of receiving the goods
• Products should be returned within 14 days of notifying us of cancellation
• Items must be unopened, in original packaging, and in resalable condition
• For dietary supplements: due to hygiene and safety regulations, products that have been opened, used, or damaged cannot be accepted for return unless they are faulty
• You are responsible for the cost of return postage unless the goods are faulty or we have made an error

How to Request a Return or Refund

To initiate a return or refund:

• Contact us within the relevant timeframe at admin@wlaxyronhlix.world with your order number, name, and reason for return
• We will acknowledge your request and provide return instructions, including where to send the goods
• Pack the items securely, using the original packaging if possible
• Include a note with your order number and name inside the parcel
• Obtain proof of postage (we recommend tracked delivery)

Refunds will be processed within 14 days of us receiving the returned goods or, for cancellations before dispatch, within 14 days of receiving your cancellation notice. Refunds will be made via the original payment method unless otherwise agreed. Please allow additional time for your bank or card provider to process the refund (typically 5–10 business days).

Faulty or Incorrect Goods

If you receive faulty, damaged, or incorrect goods, please contact us immediately. We will arrange for collection or provide instructions for return at our expense. Upon receipt and verification, we will offer a full refund, replacement, or repair as appropriate. We may request photographs or other evidence to process your claim. Our aim is to resolve such issues promptly and fairly.

Non-Refundable Situations

We may decline refunds in the following circumstances:

• Products that have been opened, used, or are not in resalable condition (except where faulty)
• Return requests made outside the 14-day cancellation period (for change-of-mind returns)
• Products returned without prior authorisation or outside our return instructions
• Goods damaged in transit due to insufficient packaging by the customer
• Requests that do not comply with this policy or applicable law

Partial Refunds

We may offer a partial refund where goods are returned in used or damaged condition but we are able to offer a credit. Any such offer is at our discretion and will be communicated to you in writing.

Exchanges

We do not currently offer direct exchanges. If you wish to receive a different product, please return the original item for a refund and place a new order. We will process your refund as quickly as possible to minimise any delay.

International Orders

For orders outside the UK, return procedures may vary. Additional customs or shipping costs may apply. Please contact us before returning goods to ensure you follow the correct process and understand any costs involved.

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